All sales are final on Loop. However, we take an active role in each and every purchase to ensure both the buyer and seller have a great experience.

Every item purchased on our marketplace is received at our warehouse for a rigorous authentication and quality control process before it is delivered to the buyer. Our thorough and brand-specific quality control process provides an additional layer of safety and is two-fold, we ensure that the item purchased matches its Product Page description and is 100% authentic.

If our customers aren’t happy or if they question one of our products, we always make it right. If you have any questions or concerns, please get in touch with our Customer Care team who will gladly assist you via customercare@styletheloop.com

Changed Your Mind About Your Purchase?

If you have received an item and it is not what you expected or you have had a change of heart, you can relist the item for sale on Loop, free of charge within 3 calendar days of receiving it. In doing so, you will receive 100% of the proceeds from the resale. Please get in touch with our Customer Care team via customercare@styletheloop.com who will gladly walk you through the relisting process.